Help and Support Information

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EMail Server Settings Customer Privacy Policy Internet Usage Policy
iPhone / iPad Email Settings Email Spam Filters Bulk Email Policy
EMail Troubleshooting  

Support Contacts
Support Contacts Support phone: 651-489-4340
M-F 8-5
Email: techsupp@tela.com
General Email Information
Tela Email Settings

NOTE: * INSECURE SETTINGS WITHOUT SSL/TLS WILL NOT BE ALLOWED AFTER JUNE 30, 2017. PLEASE CHECK YOUR EMAIL CONFIGURATION PRIOR TO JUNE 30, 2017.

GENERAL EMAIL SETTINGS
Email Address (supplied by Tela)
Username Use email address
Password (supplied by Tela)
Webmail Access https://mail.tela.com/webmail or https://mail.tela.com/webmailpro
INCOMING SERVER SETTINGS
Protocol Choose IMAP or POP, depending on your needs.
IMAP is preferred for most situations.
Incoming Mail
POP/IMAP Mail Server
mail.tela.com
SPA (Secure Password Authentication) Must be OFF
SSL/TLS Set to ON or AUTO*
Incoming Server Ports Use program default ports:
RECOMMENDED NOT RECOMMENDED*
IMAP with SSL/TLS:* 993 IMAP without SSL/TLS: 143
POP with SSL/TLS:* 995 POP without SSL/TLS: 110
    * INSECURE SETTINGS WITHOUT SSL/TLS WILL NOT BE ALLOWED AFTER JUNE 30, 2017
OUTGOING SERVER SETTINGS
Outgoing SMTP Mail Server mail.tela.com
Outgoing Server Port 465, 587 (preferred) or 25**
RECOMMENDED NOT RECOMMENDED*
SMTP with SSL/TLS ON* 465 SMTP without SSL/TLS: 25
SMTP with STARTTLS/AUTOTLS* 587 * INSECURE SETTINGS WITHOUT SSL/TLS WILL NOT BE ALLOWED AFTER JUNE 30, 2017
SSL/TLS Set to ON* or AUTO.
SSL/TLS ON is preferred as it enforces a secure connection. STARTTLS/AUTO is a compatible setting.
Outgoing Server requires authentication YES, use same username/password as incoming
* SSL/TLS is preferred for security. Use SSL/TLS unless your configuration does not support it. INSECURE SETTING WITHOUT SSL/TLS WILL NOT BE ALLOWED AFTER JUNE 30, 2017.

** Many residential and free internet services block SMTP port 25. In that case please use outgoing SMTP submission port 465 or 587 in your email program settings. In most cases port 465 or 587 will work best and is recommended as the preferred setting.
iPhone/iPad email setup Step by step instructions for iPhone / iPad
Other Information
Internet Usage Policy Here is our Internet Usage Policy and Privacy Policy.
Spam Filter Information

Information on our Spam Filters

Bulk Mail Policy Please read our policies and procedures regarding bulk email. You must utilize these procedures or your bulk mail may not be accepted.

Please report difficulties to techsupp@tela.com.